Privacy Policy

Data We Collect

We collect a range of personal, technical, and operational data in the course of delivering our services. This includes information submitted through forms such as your name, contact details, organization name, billing address, and service preferences. We also collect data related to account creation and access, including usernames, passwords, login history, and service usage logs. In addition, we gather operational data through our deployed smart traps, which may include location coordinates, timestamped capture events, and sensor analytics. Device metadata such as IP addresses, browser details, device identifiers, and user interaction records with our dashboard are also collected automatically.

Use of Data

We use this information for a variety of legitimate business purposes. These include facilitating the delivery and management of our products and services, managing billing and invoicing, responding to client inquiries or support requests, detecting and preventing technical faults or fraudulent activity, conducting data analysis to improve our services, and complying with applicable legal and regulatory obligations. Where legally permissible, we may also use contact information to send service updates, marketing communications, or promotional material. Clients may opt out of marketing-related communications at any time.

Data Sharing

We do not sell your personal information to third parties. We may share limited data with trusted partners such as cloud hosting providers, analytics vendors, logistics contractors, or field technicians where necessary to operate and support our services. These partners are contractually bound to maintain the confidentiality and security of all shared data. We may also disclose data when required to do so by law or in response to valid requests by public authorities or courts.

Data Security

We implement commercially reasonable security measures to protect your data, including encryption, role-based access control, firewalls, and periodic audits. Despite these measures, no data transmission or storage system is fully secure. Users are encouraged to use secure networks when accessing our services and to promptly report any suspected security breach.

Cookies and Tracking

Our platform may use cookies and similar tracking technologies to enable core functionality and collect analytics. These cookies may remember user preferences or help us understand site usage patterns. Users can adjust their browser settings to manage cookie preferences, but doing so may affect the functionality of some services. [For more information about how the Websites uses cookies and related technologies, and your choices regarding cookies, please refer to our Cookies Notice].

Data Retention

We retain data for only as long as necessary to fulfil the purposes described in this Policy or as required by law. Account and operational data is retained for the duration of the client relationship and thereafter for archival, legal, or compliance purposes. Where possible, we anonymize or aggregate data for analysis and service enhancement.

International Transfers

Trap Insights may process or transfer data to jurisdictions outside the United Arab Emirates. In such cases, we ensure that appropriate safeguards, including data processing agreements and recognized international standards, are in place to protect your information.

Your Rights

In accordance with the UAE Personal Data Protection Law (PDPL), individuals whose data is processed by Trap Insights have specific rights that they may exercise under applicable law. These rights include the right to obtain information about personal data collected and processed, the right to request correction or deletion of inaccurate or unlawfully processed data, the right to withdraw consent to processing in cases where consent was the legal basis for such processing, and the right to object to direct marketing activities.

Data subjects may also request to restrict processing in limited circumstances or obtain copies of data in a structured, commonly used, and machine-readable format. Trap Insights commits to responding to such requests in accordance with applicable timelines and procedural safeguards under UAE law.

You have the right to request access to the personal data we hold about you, to request rectification of inaccurate or incomplete data, and to request deletion of data where legally permissible. You may also object to or request the restriction of processing in specific circumstances, and you may withdraw previously granted consent to direct marketing communications.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements, our data handling practices, or service enhancements. The most recent version will always be available on our website. Your continued use of our services following any such changes constitutes your acceptance of the updated terms.

Contact Us

For questions, requests, or complaints regarding this Privacy Policy or our privacy practices, please contact us at: